Mercy Support Services | Compassionate Support, Growth & Opportunity

Caregiver supporting a young child during a learning activity

Support that sees the person.Individual needs. Meaningful progress.

Who We Are

Care that begins with understanding.

Mercy Support Services LLC is committed to improving the quality of life of individuals and families through compassionate, thoughtful and dependable support.

We understand that every person has unique strengths, interests, experiences and needs. That is why our approach begins with listening, understanding the individual and shaping support around their circumstances.

Our team values patience, respect, professionalism and meaningful relationships. We work to create supportive experiences that encourage confidence, participation, practical abilities and greater independence.

Discover Our Approach

Our Purpose

Guided by purpose. Delivered with care.

Our work is rooted in the belief that the right support can help people build confidence, develop abilities and move towards a more fulfilling life.

Our Mission

Support every person to move forward.

To provide high-quality, compassionate and personalized support to individuals and families. We are committed to delivering professional support through prepared personnel, continuous learning and approaches that respond thoughtfully to different needs.

Our priority is to promote comfort, dignity, safety, participation and independence for every individual entrusted to our care.

Our Vision

A healthier, happier and more independent community.

We believe everyone should have the opportunity to live a healthy, active and fulfilling life. Our vision is to become a trusted provider of quality support services, empowering individuals to live life to its fullest while receiving the attention and encouragement they deserve.

We encourage independence, personal well-being and meaningful living through compassionate care and dedicated support.

What Guides Us

The values behind every interaction.

The way we support people matters just as much as the support we provide.

Compassion

We approach every individual with kindness, empathy and genuine concern.

Dignity & Respect

We value each person's uniqueness, privacy, choices and personal dignity.

Professionalism

We maintain high standards of conduct, responsibility and service delivery.

Reliability

We strive to provide dependable support that individuals and families can feel confident about.

Personalized Support

We recognize that every person has different needs and deserves an individualized approach.

Commitment to Excellence

We continuously improve our knowledge, skills and approach to delivering quality support.

Why Choose Mercy

Because every person deserves support that fits.

Choosing a support provider is an important decision. We understand the trust families place in us, and we take that responsibility seriously.

Personalized attention — support shaped around individual needs and preferences.

Compassionate professionals — people who value patience, respect and well-being.

Promoting independence — encouraging participation in everyday routines and decisions.

Family reassurance — recognizing the importance of keeping families informed and involved.

Continuous learning — strengthening practice through relevant training and development.

Support worker and young person spending time together

Our Approach to Support

Understand the person. Support the progress.

Every young person deserves to be approached with patience, respect and an open mind. Effective support starts by understanding the person behind the situation.

01

Listen

We create room for young people to express themselves and communicate their experiences in ways appropriate to their circumstances.

02

Understand

We consider the individual rather than relying on assumptions or applying the same approach to everyone.

03

Encourage

We recognize effort and progress while helping young people remain engaged in their development.

04

Teach

We use everyday situations as opportunities to build useful knowledge and practical abilities.

05

Guide

We help young people think through choices, responsibilities, relationships and consequences.

06

Prepare

We support development that can contribute to greater confidence and readiness for future stages of life.

At Mercy Support Services, we believe development is built one step at a time. Our responsibility is to provide the environment, guidance and encouragement that help those steps become meaningful progress.

Our Services

Practical support for different stages of development.

Our services respond to individual circumstances while creating opportunities for learning, participation, confidence and personal development.

01

Youth Guidance & Mentoring

Positive guidance creates opportunities for young people to discuss goals, choices, relationships, responsibilities and future aspirations with responsible adults.

Personal goal development
Decision-making and communication
Confidence and positive relationships
Personal responsibility and future planning

02

Life & Independence Skills

Practical abilities that help young people function confidently in everyday environments and build greater independence.

Personal organization and time management
Meal preparation and personal care routines
Basic money management
Schedules, belongings and personal spaces

03

Educational Support

We encourage positive engagement with education by supporting appropriate learning habits, organization, school routines and transitions.

Learning habits and organization
School routines
Educational transitions

04

Recreation & Enrichment

Learning also happens outside the classroom. Appropriate activities can create opportunities for discovery, creativity and connection.

Sports, games and group activities
Music, arts and creative activities
Outdoor activities and educational outings
Cultural experiences

05

Social Development

Opportunities to strengthen communication, cooperation, respect, problem-solving and appropriate interaction with others.

Communication and cooperation
Respectful interaction
Problem-solving skills

06

Transition Support

Thoughtful guidance for changes in school, responsibilities, environments, education, employment preparation or movement towards greater independence.

School and education transitions
Changing responsibilities
Preparation for future stages of life

Team members collaborating in a professional support environment

Our Team

Caring people. Professional standards. Shared responsibility.

The quality of any support organization is closely connected to the people delivering its services. At Mercy Support Services, individuals representing our organization are expected to approach their roles with maturity, respect, patience and professionalism.

The qualities we value

CompassionReliabilityCommunicationProfessional BoundariesGood JudgmentEmotional MaturityLearning Mindset

Professional preparation

Depending on role requirements, personnel may require relevant education, experience, screening, certifications and role-specific preparation.

Relevant preparation may include Child and Youth Care, Social Services, Community Support, Youth Development, Life Skills Programming, Program Coordination, Recreation, Administration and Management.

Role-specific training may include first aid, CPR, behavioural support, trauma-informed practice and crisis response, as appropriate to the role.

Let's Work Together

A thoughtful partner for families and communities.

We welcome conversations with people and organizations committed to the development and well-being of children and young people.

For Families

If you are looking for appropriate support for a child or young person, we welcome the opportunity to understand your situation and discuss how Mercy Support Services may be able to assist.

For Professionals

Social workers, educators, healthcare professionals and community professionals are welcome to connect with us about appropriate referrals and collaborative opportunities.

For Organizations

Organizations working within children's, youth, education, healthcare or community support are welcome to explore meaningful professional relationships.

Contact Mercy

Start a conversation with us.

Tell us a little about what you are looking for. We welcome enquiries from families, professionals and organizations.

Our Location

5 - 168A Oakdale Road North York ON M3N 2S5

Find Mercy Support Services